Managed Services

Acumant > Services > Managed Services

YOUR TRUSTED PARTNERS

Looking for improved performance, stability and productivity from your Dynamics ERP and CRM ? Trust Acumant to help your enterprise make the most of your ERP and CRM with our deep expertise. Our functional experience and technical hands enable your business to run smoothly across every version of Dynamics.

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MANAGED SUPPORT SERVICES

  • Dynamics 365/AX lifecycle support services
  • Dedicated support model
  • Pay-as-you-go model

DYNAMICS 365/AX LIFECYCLE SUPPORT SERVICES

At Acumant, we house a stellar support team specialising in Dynamics 365 / AX ERP and CRM support services. We take care of both the technical and functional aspects along with any surrounding applications. This includes support for complex issues or minor changes to the solution, break / fix, performance improvement and usability assistance. These services are primarily SLA & KPI driven based on specific needs and can be offered in all time zones.

DEDICATED SUPPORT MODEL

We recommend this model in the case you have a large number of users and expect high volumes of support incidents / tickets. We build one dedicated unified team to meet your support needs that typically comprise of technical and functional consultants covering all levels of support. Key benefits of this model include rapid resolution, a single point of contact and predictive costs of support. This includes a full service landscape and the services are strictly driven by SLAs and helps you in cost savings year on year.

SHARED SERVICES OR PAY-AS-YOU-GO MODEL

We recommend this model for organisations with a lower number of users and thus low expected support incidents. At Acumant, we will collaborate with you to build a flexible model that meets your specific needs. Additional services like performance improvement or minor / major enhancements could be added to this model to meet your support requirements.

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